SHIPPING & HANDLING
We ship nationwide across the United States and offer free shipping on all orders over $100. All other domestic orders will be processed with a $6 shipping fee. Packages are typically shipped USPS Priority or First Class with tracking.
We offer free shipping on all order over $175. Orders less than $175 will be processed with a $12 flat rate shipping fee. Packages are shipped from the US via USPS with tracking and will be delivered by a local carrier once it arrives in Canada.
Please be aware that international orders may be subject to customs and tariffs according to local rules and regulations. Customer will be responsible for all customs and duties and retrieving packages that may be held in customs or tracking down packages that may be lost with their local carrier. We will not be able to resend orders. Thank you for your understanding.
At the moment, we only offer shipping to the US and Canada. Rest assured, we are working hard to expand our reach. In the meantime, please stay tuned by following us on social for latest updates.
WHEN WILL I RECEIVE MY ORDER?
We package and process all orders within 2 business days excluding weekends, federal holidays, and shop holidays. This means, within two business days a tracking number will be provided to you and your package will be in the hands of USPS or UPS for delivery. As a small business, we do not guarantee delivery dates, but we do our part to ensure you get your package as soon as possible.
Please keep in mind, due to recent funding challenges faced by mail carriers, delivery times may take longer than usual.
We ship everything out through our local post office and UPS store here in Chicago, and it has not been uncommon to see tracking numbers stuck in “awaiting item” and “pre-shipment” status for a some days after customer packages have been picked up. This does not mean they do not have your package. It simply means that mail carriers is backed up and it may take some days for the status to change to "in transit".
Regardless of tracking status, for domestic orders, almost all our packages are delivered well within 2 weeks. In rare cases and during peak holidays, this might take slightly longer.
For orders to Canada, delivery times may vary depending upon customs, but most orders are delivered within 3 to 4 weeks. We do provide a tracking number for your order, but once the package is in Canada you will need to contact your local mailer carrier if you have further questions.
Please take this into consideration before placing your order as we do not guarantee delivery dates. We thank you in advance for your patience and understanding.
Miso and Friends