We package and process all orders within 2 business days. This means, within two business days a tracking number will be provided to you and your package will be in the hands of USPS for delivery. We do not guarantee delivery dates, but we do our part to ensure the post office gets your package as soon as possible.
Please keep in mind, due to the ongoing pandemic and funding challenges currently faced by the post office, delivery times may take longer than usual. Also, tracking numbers may not be updated in a timely manner. We ship everything out through our local post office here in Chicago, and it has not been uncommon to see tracking numbers stuck in “USPS awaiting item” and “pre-shipment” status for a some days after USPS has picked up customer packages.
For domestic orders, almost all our packages are delivered within 2 weeks, some 3 weeks, and in rare cases 4 weeks. We have not had any issues with lost packages, but should their be any concerns, know that we will work with you to ensure you receive your order.
For orders to Canada, delivery times may vary depending upon customs but most orders are delivered within 4 weeks. We do provide a tracking number for your order, but once the package is in Canada you will need to contact your local mailer carrier if you have further questions.
Overall, we are seeing less delays compared to the beginning of the pandemic, but they can still occur. If you are working with a delivery deadline, please take this into consideration before placing your order. We thank you in advance for your patience and understanding.
Miso and Friends